FAQ - International Shipping
Do you ship to the USA?
Yes. USA shipping is free and included in the listed price. We ship via FedEx Overnight to all 50 states. Shipping dates are scheduled based on weather and carrier conditions to ensure safe transit — if temperatures are unsuitable, we postpone and propose the next safe window rather than taking any risk.
Is the shipping cost included in the price?
For USA orders: yes — free shipping is included in the listed price. For EU destinations, shipping within Germany is 39 € and Austria is 50 € via GO! Express. For all other international destinations, shipping fees vary — you can find details on our Shipping page.
Do I receive the exact animal shown in the photos?
Yes. Each listing shows an individual animal with a unique ID. The animal you receive matches the listing ID and photos exactly. We do not use stock photos or representative images — what you see is what you get, guaranteed.
What information is included in each listing?
Each animal listing includes a unique ID, morph or subspecies designation, sex (if determined), year of birth, price in your currency, and multiple up-to-date photos. Click Details on any listing to see the full product page with additional information and larger images.
How do I reserve or request an animal?
Click Details on the listing you are interested in and use the Request button on the product page. We will confirm availability and reply with payment options and next steps by email, usually within one business day.
What payment methods do you accept?
Payment options depend on your destination and are provided during confirmation of your request. In general, we accept bank transfer (SEPA for EU), credit card, Apple Pay, and PayPal. For US customers, credit card and PayPal are the most common options. Payment plans are available on a case-by-case basis.
When will my animal be shipped?
We arrange an individual shipping date with you that fits your schedule. Animal welfare always comes first — if temperatures are unsuitable or weather conditions are unfavorable, shipping is postponed and we propose the next safe window. For US shipments, we typically ship Tuesday through Thursday to avoid weekend delays.
Can you hold an animal for me?
Yes. Reservations are possible by paying a 20% deposit on the animal(s). The deposit secures the animal for an agreed period while we coordinate shipping logistics. Please see our Terms & Conditions for details, or contact us directly.
Are there any legal restrictions?
Carpet pythons (Morelia spilota) are listed under CITES Appendix II, which means international trade requires export and import permits. We handle all CITES paperwork for you. However, local regulations vary by country, state, and sometimes city — buyers are responsible for confirming that keeping carpet pythons is legal in their jurisdiction before purchasing.
What happens if there is an issue on arrival?
We provide clear receiving instructions and an arrival procedure with every shipment. If there is any problem, contact us immediately upon delivery — do not wait. We offer a 48-hour full health guarantee and handle issues on a case-by-case basis beyond that window. See our Terms & Conditions for the full policy.
I can’t find what I’m looking for — can you help?
Absolutely. Tell us your preferred subspecies or morph, sex, and budget, and we will recommend the closest matches from our current inventory or upcoming availability. We produce 800 – 1,000 hatchlings per season across 150+ genetic variants, so there is a good chance we have what you are looking for. Use our contact form to get in touch.