StarPythons Privacy Policy

This Privacy Policy explains in clear and accessible language how StarPythons GmbH collects, uses, and protects your personal information when you interact with our website or contact us about our animals.

1. Controller / Business Operator

StarPythons GmbH

Seelandstr. 1a, 23569 Lübeck, Germany

Phone: +49 (0) 451 6132340

Email: info@starpythons.de,
Website: https://www.starpythons.de
Managing Director: Philip Starcky

Commercial Register: HRB 7651, District Court of Lübeck

We operate this website to provide information, guidance, and animal availability related to Carpet Pythons.

2. Our Commitment to Your Privacy

Your privacy matters to us. Whether you are browsing our care resources, inquiring about available animals, or completing a purchase, we want you to understand what information we collect and why. Our approach follows: - The EU General Data Protection Regulation (GDPR) - The German Federal Data Protection Act (BDSG) - Key principles of U.S. privacy expectations (e.g., CPRA/CCPA transparency)

We strive to handle your information responsibly, securely, and transparently.

For any privacy questions, contact: info@starpythons.de

3. Information We Collect

We collect information to respond to your inquiries, fulfill orders, maintain a secure website, and improve our services.

• Contact Information:
  Name, address, email, phone number, and optional company name
• Inquiry & Transaction Details:
  Information you provide when asking questions, requesting offers, arranging purchases, or scheduling live‑animal transport
• Technical and Log Data:
  When you visit our website, basic technical details are automatically recorded, such as: - anonymized IP address - browser and device information - pages viewed - date and time of access
  This helps us maintain a reliable and user‑friendly website.
• Consent Information:
  Your cookie and tracking preferences (consent categories, consent ID, timestamps) are stored via the Usercentrics Consent Management Platform.
  We do not knowingly collect data from children under 16.

4. How We Use Personal Information

We use your information only for clear, legitimate purposes.

• Responding to Your Requests
  Whether you are seeking general advice, inquiring about lineage, or asking about pricing, we use your contact details to respond accurately and promptly.
• Preparing Offers and Completing Sales
  Your data is used to prepare quotes, issue invoices, verify legal requirements, and coordinate delivery with specialized animal couriers.
• Communication and Support
  We distinguish between: - Transactional messages (cannot be opted out): updates on inquiries, orders, shipping, policy changes. - Marketing messages (optional): newsletters, new clutch updates, product announcements.
  You may opt out of marketing emails at any time.
• Operating Our Forms and CRM (HubSpot)
  When you submit a form, your information is securely transferred into our HubSpot CRM, enabling structured and professional communication.
• Analytics and Service Improvement
  If you consent, tools like Google Analytics 4 and HubSpot Tracking help us understand how visitors use the site so we can improve navigation, content, and performance.
• Advertising and Interest Measurement
  With your consent, the Meta Pixel helps us understand which ads or posts attract interest and how visitors reach our site.
• Fraud Prevention and Legal Compliance
  To maintain a safe and trustworthy environment, we may process data: - to prevent fraud or misuse - to comply with legal obligations - to respond to legitimate requests from authorities
  We do not sell personal information.

5. Legal Basis for Processing (EU/International)

• Contractual necessity (Art. 6(1)(b) GDPR): – inquiries, offers, purchases
• Consent (Art. 6(1)(a) GDPR) : – analytics, cookies, tracking, marketing
• Legitimate interest (Art. 6(1)(f) GDPR): – website security, service optimization, fraud prevention

6. Consent Management with Usercentrics

We use the Usercentrics CMP to ensure transparency and control over your privacy choices. Usercentrics records: - which services you allow - a unique consent ID - timestamp of each choice - device and browser information

No non‑essential tools (analytics, marketing) are loaded without your consent.

7. Services and Tools We Use

Essential Services

These run automatically because the website cannot function without them:

• Google Tag Manager (GTM) – manages scripts without processing personal data
• HubSpot Forms & CRM – allows us to manage inquiries
• Usercentrics CMP – manages cookie and tracking preferences

Optional Services (activated with consent)

• Google Analytics 4 (GA4) – anonymized usage analysis
• HubSpot Tracking – page interaction tracking
• Meta Pixel – ad performance and interest measurement
• Consent Retrieval ID – documentation of consent choices

8. Storage, Transfers & Retention

• Data may be processed within the EU or, when required by certain tools, in the U.S. under Standard Contractual Clauses (SCCs).
• We retain your information only for as long as necessary.
• If you withdraw consent or a purpose ends, your data will be deleted unless legal retention obligations apply.
• Third‑party partners must follow these same principles.

We do not sell or share personal information for monetary value.

9. Your Rights

You may request:

• access to your information
• correction of inaccurate data
• deletion of your data
• restriction of processing
• objection to certain uses
• data portability

California Residents (CPRA/CCPA)

You also have rights to:

• know what information is collected
• request deletion
• correct inaccurate data
• receive access to specific pieces of information
• opt out of sharing for advertising (we do not share)
• be free from discrimination for exercising these rights

Contact: info@starpythons.de

10. Cookies

All cookie settings—including lists of vendors and retention periods—can be managed at any time through the Usercentrics Privacy Settings on our website.

11. Data Security

We take reasonable steps to protect your information, including: - SSL encryption - secure server infrastructure - password‑protected CRM access - continuous monitoring of security controls.

Like all online systems, absolute security cannot be guaranteed, but we apply industry‑standard safeguards.

12. External Links

Our site may link to external websites. Their privacy practices are outside our control, so we recommend reviewing their Privacy Policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website. For major updates, we may provide additional notice.

Last updated: 2025