Terms and Conditions

Terms and Conditions of StarPythons USA
By using any of StarPythons websites, you agree to these terms and conditions. Please read them carefully! -

1. General Informations

These terms and conditions are valid for all services and/or products offered by StarPythons on the pages www.starpythons.com, www.carpetpython.com, www.carpetpythons.com, www.carpet-python.net, www.carpet-pythons.com and www.carpetpython.net.
Individual and written contracts overrule these terms and conditions.

We do not sell live animals to customers under the age of 18 without parental consent. If customers are under the age of 18, we will need a written permission with a copy of a legal guardians ID. Both copys need to be send to info@starpythons.de

We will not ship any animals in violation of any State and/or Federal Law. Please make sure to check your local laws before purchasing any animal from StarPythons.

By accepting these terms and conditions customers assure that they have all the informations needed to take good care of a Carpet Python. Customers assure that they have gathered enough informations through specialized books and qualified articles to guarantee the correct terrarium, climate and diet. Furthermore the customers assure that they have a terrarium running with the needed parameters for at least a week before purchasing any animal. In doubt contact us to get more informations! We reserve the right to refuse sales to anyone that we feel is not fit to care for and/or maintain any animals we sell.

All snakes purchased from StarPythons are guaranteed healthy and always represented honestly to the best of our ability. Customers have to open the shipping box and inspect all animals upon receipt. If customers are unhappy with their purchase, StarPythons must be notified within the first 24 hours. Once the animal is in the customers hands, StarPythons cannot control what the customer does or the new environment the animal is in, so this is as far as the guarantee runs. All of StarPythons snakes are guaranteed eating in our care, due to the change of environment, StarPythons can not guarantee that a snake will continue to eat on the same routine it was. When a snake does not eat, it is not a valid reason for replacement or credit to be given. We are always available to help with any advice on getting the animal to eat. StarPythons wants you to have success with any animals purchased and we will always give our full attention to helping get the animal started for you.

All genetics are guaranteed and signed genetic documentation with a photo ID of the snake will be included with every purchase.

2. Product/Animal Descriptions

StarPythons wants to be as accurate as possible. However, StarPythons doesn´t warrant that animal descriptions or other content of any StarPythons page are error-free. If an animal offered by StarPython is not as described, you have the right to exchange it for another animal. Even though all Carpet Pythons are sexed in all conscience we can not guarantee the sex of any animal.

3. Prices and Payment

All prices shown on any of StarPythons pages are final prices and include all applicable taxes.
However, depending on the value of an order, shipping costs may be added to your price.

We accept credit cards (VISA, Mastercard and American Express) and PayPal for payment.
Payment must be received in full before shipment or pick up of any and all animals.

Pending on the animal or item, payment plans can be done on most orders over $1,000.00. Payment plans can last up to 90 days unless discussed otherwise. Payments must be made weekly, bi-weekly, or on a monthly basis. Please be sure you intend to purchase the animal before entering into a payment plan. Any payment made is non-refundable. A deposit is required to start a payment plan.

If customers would like us to hold an animal or item, a 20% non-refundable deposit is required. When holding an animal, StarPythons will continue to feed it on its normal routine and continue to take care of it until shipped.

4. Shipping

StarPythons uses FedEx Priority Overnight for domestic shipments. We usually ship within 48 hours after receiving customers payment. Shipping can be arranged Monday thru Thursday. We won´t ship on Friday or before public holidays. The shipping costs will be shown during the checkout process.

IMPORTANT: By accepting these terms and conditions customers guarantee that they will be at home to receive the shipment.

Any and all animals are guaranteed to arrive alive and in good health. Animals will only be shipped with appropriate shipping temperatures. Also, customers must be there to accept the package; otherwise the guarantee will be void. Please note the live arrival guarantee will be also void if StarPythons is provided with incorrect shipping information. Please make sure to provide us with complete shipping information and a time you will be able to accept the package!

All animals sold by StarPythons can be picked up at any show/expo StarPythons is attending.

5. Copyright and Trademarks

All content included in or made available through any StarPythons website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of StarPythons or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any StarPythons website is the exclusive property of StarPythons and protected by U.S. and international copyright laws.

Pictures, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any StarPythons website are trademarks or trade dress of StarPythons in the U.S. and other countries. StarPythons's trademarks and trade dress may not be used in connection with any product or service that is not StarPythons's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits StarPythons.

6. Your account

If you use any StarPythons website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. StarPythons does sell animals to customers under the age of 18, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If customers are under 18, you may use the StarPythons websites only with involvement of a parent or guardian. StarPythons reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

7. Privacy Policy

StarPythons respects that customers want to know how informations about them are used, shared and saved, and StarPythons appreciates its customers trust that we will use all informations provided carefully and sensibly. This notice describes StarPythons privacy policy. By visiting any StarPythons website, customers are accepting this Privacy Policy.

(1) What kind of personal information does StarPythons collect?

A. Informations you give us when you register on our site or fill out a form
Customers provide most such information when they search, buy, post or communicate with our customer service. For example, customers provide informations when they search for an animal; place an order through any of StarPythons websites; provide information in their account; communicate with StarPythons by phone, e-mail, or otherwise. As a result of those actions, customers give StarPythons such informations as name, address, and phone numbers; credit card information; people to whom animals have been shipped, including addresses and phone number; content of reviews and e-mails to StarPythons. Customers can choose not to register or provide certain information. If customers don´t provide personal informations or register, they might not be able to take advantage of many of StarPythons websites features. StarPythons uses the informations that customers provide for such purposes as responding to customers requests, customizing future shopping, improving its Online Store, and communicating with customers.

B. Informations we get automatically
StarPythons receives and saves different kinds of information whenever customers interact with any StarPythons site. For example, like many websites, StarPythons uses "cookies," and receives certain types of informations when a customers browser accesses any of StarPythons websites. StarPythons collects and analyzes the Internet protocol (IP) address a customers uses to connect its computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which StarPythons sometimes aggregates with similar informations from other customers to create features like top sellers; the full Uniform Resource Locator (URL) clickstream to, through, and from our website, including date and time; cookie number and products customers viewed or searched for. StarPythons may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of its website for fraud prevention and other purposes. During some visits StarPythons may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. StarPythons may also collect technical information to help to identify your device for fraud prevention and diagnostic purposes.

C. Informations we get from mobile devices
StarPythons may receive informations about customers location and customers mobile device, including a unique identifier for a device. StarPythons may use this information to provide customers with location-based services, such as advertising, search results, and other personalized content. Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device's settings menu. If a customer has questions about how to disable a device's location services, StarPythons recommends to contact the mobile service carrier or device manufacturer.

(2) Informations about "Cookies"
StarPythons is using cookies on its websites. Cookies are unique identifiers that can be transfered to a device to enable StarPythons systems to recognize a device and to provide features such as one-step-purchasing, recommandations, personalized advertisements on other websites and storage of items in the Shopping Cart between visits.
The Help feature on most browsers will tell customers how to prevent a browser from accepting new cookies, how to have the browser notify someone when receiving a new cookie, or how to disable cookies altogether. Additionally, its possible to disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Because cookies allow customers to take advantage of some of StarPythons essential features, StarPythons recommends that customers leave them turned on. For instance, if customers block or otherwise reject StarPythons websites cookies, customers will not be able to add items to the Shopping Cart, proceed to Checkout, or use any of StarPythons products and services that require the customer to sign in.

(3) Does StarPythons share any information with outside parties?
StarPythons will not trade, sell or otherwise transfer any of your personal informations to outside parties, as long as it´s not necessary to proceed your order (e.g. shipping, payment). However,
StarPythons will release account and other personal information when it believes release is appropriate to comply with the law; enforce or apply its Terms and Conditions and other agreements; or protect the rights, property, or safety of any StarPythons website, its users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

(4) How safe are customers personal informations?
StarPythons has different security measures to maintain the safety of any personal informations. StarPythons works to protect the security of customers informations during transmission by using Secure Sockets Layer (SSL) software, which encrypts information customers put in. When ordering, StarPythons websites reveal only some digits of customers credit card numbers when confirming an order. Of course, StarPythons transmits the entire credit card number to the appropriate credit card company during order processing. To protect against unauthorized access to the account, password and to a customers computer, customers should make sure to log out when using a shared computer.

(5) Changes to this Privacy Policy
StarPythons has the right to change this Privacy Policy and will post those changes on this page.

This policy was last modified on 7th June 2015.

(6) Questions about private informations and how to delete private informations
Customers can use the personal account to find out which informations StarPythons has saved. However, if customers have any questions about the collected personal informations or if customers want to delete the personal informations, they can contact StarPythons using the information below:

StarPythons GmbH
Seelandstrasse 1a
23569 Luebeck

8. Third party links

StarPythons may include or offer links thrid party websites. These third party websites have separate and independent terms and conditions and privacy policies. StarPythons therefore has no responsibility or liability for the content and activities of those linked websites. Customers feedback about linked third party websites is welcome.

9. Severability clause

StarPythons reserves the right to make changes to our site, policies and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

These Terms and Conditions were last modified on 7th June 2015.

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